{"id":6079,"date":"2014-11-02T16:06:20","date_gmt":"2014-11-02T23:06:20","guid":{"rendered":"http:\/\/BigJimIndustries.com\/wordpress\/?p=6079"},"modified":"2014-11-03T10:39:14","modified_gmt":"2014-11-03T17:39:14","slug":"robot-robot","status":"publish","type":"post","link":"https:\/\/bigjimindustries.com\/wordpress\/2014\/11\/02\/robot-robot\/","title":{"rendered":"Robot Robot"},"content":{"rendered":"

from DNAinfo New York<\/em><\/a><\/p>\n

City Worker Gets 20-Day Suspension for Using Robot Voice to Answer Phone<\/h1>\n

By James Fanelli<\/a><\/b><\/p>\n

\"Thinkstock<\/i><\/p>\n

NEW YORK CITY \u2014 A longtime city Health Department worker was suspended 20 days without pay for answering customer-service calls in a robot<\/a> voice.<\/p>\n

Ronald Dillon, a computer specialist for the agency’s IT help desk who assists co-workers and the public with tech-related problems, repeatedly channeled his inner Siri by talking in a “deliberately robotic fashion” when he fielded calls \u2014 despite his boss telling him to stop, according to an Office of Administrative Trials and Hearings<\/a> decision.<\/p>\n

Representatives for the Health Department said during a disciplinary hearing before Administrative Law Judge Kara Miller that Dillon talked in the phony voice on at least five occasions between February and April 2013.<\/p>\n

Miller’s decision says that during the hearing the Health Department played a recording of Dillon speaking to a customer in a “slow, monotone and over-enunciated manner” and saying, “You have reached the Help Desk. This is Mr. Dillon. How may I help you?”<\/p>\n

His droid imitation was apparently good enough to fool callers.<\/p>\n

One confused customer who spoke to Dillon later called back and told another Health Department worker that she thought “there was a new automated answering system and had hung up when she heard ‘the robot’ answer the phone because she needed to speak to a human about her issues,” the decision says.<\/p>\n

[ click to continue reading at DNAinfo<\/a> ]<\/p>\n","protected":false},"excerpt":{"rendered":"

from DNAinfo New York City Worker Gets 20-Day Suspension for Using Robot Voice to Answer Phone By James Fanelli Thinkstock NEW YORK CITY \u2014 A longtime city Health Department worker was suspended 20 days without pay for answering customer-service calls in a robot voice. Ronald Dillon, a computer specialist for the agency’s IT help desk […]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[6],"tags":[],"class_list":["post-6079","post","type-post","status-publish","format-standard","hentry","category-mirth"],"_links":{"self":[{"href":"https:\/\/bigjimindustries.com\/wordpress\/wp-json\/wp\/v2\/posts\/6079","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bigjimindustries.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bigjimindustries.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bigjimindustries.com\/wordpress\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/bigjimindustries.com\/wordpress\/wp-json\/wp\/v2\/comments?post=6079"}],"version-history":[{"count":0,"href":"https:\/\/bigjimindustries.com\/wordpress\/wp-json\/wp\/v2\/posts\/6079\/revisions"}],"wp:attachment":[{"href":"https:\/\/bigjimindustries.com\/wordpress\/wp-json\/wp\/v2\/media?parent=6079"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bigjimindustries.com\/wordpress\/wp-json\/wp\/v2\/categories?post=6079"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bigjimindustries.com\/wordpress\/wp-json\/wp\/v2\/tags?post=6079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}